Reference

Account Terms and Conditions on luxuri89

These legal terms set out what you agree to when you open and use a luxuri89 account, including how we handle your data, what governs your payment activity through DANA, OVO, or GoPay, and the eligibility conditions that apply depending on your region under…

Account eligibility by regionDANA, OVO, GoPay payment termsData handling and retentionCookie and tracking noticeContact paths for legal requests
luxuri89 Account Terms and Conditions on luxuri89
ACCOUNT PROTECTION

How We Protect Your Data and Account

Our legal obligations extend to how we store, process, and protect the information connected to your account. Here is how each area works in practice, so you know exactly what to expect and who to contact if something needs to change.

Data Storage and Retention

Account data — including your mobile number, linked DANA, OVO, or GoPay wallet ID, and transaction records — is retained for the period required by applicable law and then deleted or anonymised on a scheduled cycle.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account flow is used on mobile. You can manage cookie preferences through the settings panel in your browser or our mobile site.

Account Security Measures

Login is secured via OTP sent to your registered mobile number. If you believe your account has been accessed without your permission, use the account lock option in settings or contact live chat immediately.

Requesting Changes or Deletion

To request a correction to your account data, a full data export, or account deletion, submit a written request via support email with your account ID. We action verified requests within the timeframe local law requires.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a specific question about your rights under these terms, need to request access to your account data, or want to raise a dispute about a payment transaction through DANA, OVO, or GoPay, our support team handles these requests through the channels below. For data-related requests, include your registered account email and wallet identifier so we can locate your records accurately.

Live Chat Open the chat window from any page while logged in. Legal and account queries are routed to the appropriate team and handled during support hours.
Email Support Send your legal request, data access query, or payment dispute to our support email. Include your account ID and the wallet used — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The Help Centre inside your account dashboard lists documented procedures for common legal requests, including how to close your account and request data deletion.

Your Legal Rights and Policy Questions

Common questions about account eligibility, data rights, payment terms, and how to act on your legal options under our terms — answered directly below.

Eligibility depends on local law in your area. Access is available only where local regulations permit it. Players in Semarang and other Indonesian cities should verify their local rules before opening an account.

We hold your registered mobile number, linked wallet identifiers for DANA, OVO, or GoPay, login activity, and transaction history. You can request a full copy via our support email, including your account ID.

Yes. Send a deletion request to our support email with your account ID and the wallet used. We verify your identity first, then process the request within the timeframe required by applicable law.

Each wallet transaction is governed by these terms and by that wallet provider's own conditions. Wallet verification may be required before a withdrawal clears, particularly if the wallet ID is new on your account.

We notify you through your registered account notification channel before any material change takes effect. Continued use of the platform after the update constitutes your acceptance of the revised terms.

Contact us via live chat or support email with your transaction reference, the wallet used — DANA, OVO, or GoPay — and the date. Our team will investigate and respond within the timeframe stated in our dispute process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.